PRIVACY AND COOKIE POLICY

ANONYMOUS INFORMATION

Anonymous information is unidentified information and is not associated with an individual.

We may use anonymous cookies to collect demographic information, track site metrics or provide a richer experience for site visitors. Anonymous cookies do not contain any personally identifiable information.

PERSONALLY IDENTIFIABLE INFORMATION

Personally identifiable information (PII) is information that can identify you such as your name, email address, address and telephone number.

We collect PII that you choose to provide to us when you register for email newsletters; participate in surveys; apply for a job or complete our online contact form. When you provide this information to us, you are no longer anonymous for that activity.

INFORMATION WE MAY COLLECT

We make every effort to let you know before we collect PII via our website. If you choose to provide PII via our website, we want you to know how we may use such information. Digraph may collect the following information:

• Full name

• Job title

• Contact information including email address

• Postcode

Digraph requires this information to understand visitors’ needs and provide an improved service. The information may also be used for:

• Internal record keeping

• Improving our products or services

• Periodically sending promotional emails about new products and special offers, providing consent has been given for marketing emails*

• Notifying you about important changes or developments to our site or services

• Providing a personalised online experience

• Tailoring communications

• Market research purposes

The internet is worldwide and if you are visiting this site from outside the UK your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.

If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data that you have informed them of our identity and the purposes (set out above) for which their personal data will be processed.

*All promotional emails you receive from us will allow you to opt-out from all further promotional communications

STORING DATA

We are required to retain personally identifiable information that you provide to us. When handling this data we will comply with the six privacy principles under the GDPR:

• Lawfulness, fairness and transparency– Personally identifiable information shall be processed lawfully, fairly and in a transparent manner

• Purpose limitations– Personally identifiable information shall be collected for specified, explicit and legitimate purposes

• Data minimisation– Personally identifiable information shall be adequate, relevant and limited to what is necessary

• Accuracy– Personally identifiable information shall be accurate and, where necessary, kept up to date

• Storage limitations– Personally identifiable information shall be retained only for as long as necessary

• Integrity and confidentiality– Personally identifiable information shall be processed in an appropriate manner to maintain security

HOW WE PROTECT YOUR DATA AND DISCLOSE YOUR INFORMATION

We are committed to protect personally identifiable information that you provide to us. Digraph does not intend to sell or otherwise disseminate your personally identifiable information to third parties without your permission.

We use reasonable precautions to protect PII, including technical, administrative and physical procedures.

We may disclose your personal identifiable information to our trusted service providers acting on our behalf who provide services such as: web hosting, web analytics and integration, data analysis including data personalisation, email marketing data, auditing services and other services to enable them to continue providing services.

We are based in the UK, however, sometimes your personal identifiable information may be transferred outside the European Economic Area. If we do so, we will make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.

Digraph is not responsible for the information you volunteer about yourself posting in comments, discussion forums or other publicly accessible interactions.

COOKIES

To enhance your experience on our website, our site use cookies. A cookie (also known as a web cookie or browser cookie) is a string of coded text that is stored on a website visitor’s computer. Cookies alone do not provide personally identifiable information, if you choose to provide us with personally identifiable information, cookies may be used to store this information. Cookies can only be used by the server that gave them to you.

Cookies can save you time as they help us remember who you are. Cookies allow us to be more efficient and help us to provide content that is important to you.

We may use cookies for:

• Remembering your preferences when you return to the site

• Storing selected items as you navigate through the site

• Displaying relevant content to match your interest

• Tracking site activity

• Maintaining data for you as you navigate through our site

You do not need to accept cookies to visit our sites, but without them, your access to some areas and functionality may be limited or completely restricted. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

LINKS TO OTHER WEBSITES

Our site may contain links to third party sites that Digraph does not own or maintain. Digraph is not responsible for the privacy practices or other aspects of those sites. It is recommended that you exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Digraph Transport Supplies Ltd, Unit 2 Chewton Street, Eastwood, Nottingham, NG16 3HB or emailing us at enquiry@digraph.co.uk

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law

• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Digraph Transport Supplies Ltd, Marketing, Unit 2 Chewton Street, Eastwood, Nottingham, NG16 3HB

• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.